Best report
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Sep 28, 2011
Caller from ESA about a "federal energy savings assistance program". Provided no information when I asked for details, i.e. name of program(s)...
Agent did a cold transfer to supervisor during the call, as if I had agreed to participate. Supervisor was not too happy about this.
Agent did a cold transfer to supervisor during the call, as if I had agreed to participate. Supervisor was not too happy about this.