Best report
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Oct 18, 2013
Fiona Reynolds called for our VP Marketing, claiming to be from IBM. I asked whether she was introducing her company, and she said they'd already been introduced. I inquired, "You've submitted the necessary paperwork?" She assumed they had. Her name was familiar as a sales pest, so I put her on hold for 30 seconds, then said the person wasn't available and offered to take a message, but she decided to call back later. My records show that on September 6, she wanted to “share social media information” with a Marketing Manager. I'd asked if she were calling to introduce her company, and she gave an amused “No” that reminded me of Lily Tomlin’s operator character, Ernestine, when she’d arrogantly snort: “We’re the phone company, and we don’t care.” In Ms. Reynolds case, it was: We’re IBM; therefore, we don’t need to introduce ourselves. I got the same attitude last year from an HP representative. Presented with the same question, she paused for a beat and then stated, “We’re Hewlett-Packard.” (Insert gagging noise here.)