Nov 21, 2009
Do not do business with this company. Read below:
My daughter ended up getting involved with this company. I did not know about it until the second month of her 'subscription' when this company double charged her account for the monthly payment. This caused her account to go negative, and have 8 overdraft fees. When we called the bank, they said the company if definitely fraud, and to contact them to advise they have to pay the fees. We spoke with Paige, who was very rude, and told us we would have to speak to Cindy the next day. But, Cindy is only available for 6 hours a day... B.S.!!! I called back and was transfered to Jacqueline. She apologized but said that my daughter authorized a double payment, which was complete crap. She then said they would refund the duplicate charge, but that the bank would be responsible for all the overdraft fees when they realize it was an error. We called the bank, and they said MAC would be responsible as they caused the negative balance to begin with. I called Jacqueline back, and she asked why my daughter continued to use her card, and I told her flat out she was within her rights to use her card for funds she thought were available to her. She asked what bank it was, and when I told her Wells Fargo, she said to fax a copy to her so they can dispute it with the bank, because, according to her, they have had numerous issues with Wells Fargo paying back overdraft fees. We did send the fax, along with a nice letter advising they have 14 days to issue payment. If they refused to do so, they need to provide a letter stating why, as we would need to include that with our complaints to the BBB and the MN Attorney General. We received a call the next day stating they were issuing a check as they just don't feel like arguing with the bank. Funny thing... That is exactly what the bank said they would tell us!!! They also stated my daughter could cancel with a $500 fee as she agreed to the terms of cancelation. I asked to see it in writing. She stated they have her on tape verbally agreeing. Verbal agreements are not valid in all states. When I advised her of that fact, she said because they are located in TN, my daughter goes by their laws. Absolutely not true. When this company does business in another state, they have to abide by that states laws. They agreed to cancel the subscription for two monthly payments of $49.99. We told them we will call them when the refund check is received. We have no intentions of paying them the cancelation fee. Our bank advised if they did turn it over to collections to dispute it with the fact that due to the problems they caused in her account, they should be able to waive the two $49.99 a month cancellation fee! I will be posting negative feedback about this company where ever I can. I am writing to the BBB, and the MN Atty. General. I urge anyone who has had issues with them to do the same thing. Get your State Atty. General involved!!! This company needs to be shut down for good!