Sep 18, 2008
I would receive calls from various phone companies Telehop and its affiliated like 10-10-100 or 10-10-620? to sign up. Even after rejecting they would keep on calling every month. Once I said no the caller, he literally started to beg me to sign up. I gave up trying always saying no to so many of these callers, so I signed up to tryout their service last year. After several months of phone service, they changed their phone rates and did not inform me with any notice. All of sudden I received a huge bill. They told me, we put the notice in the bill. Normally, I pay my bill by quickly glancing over the rates and the calls used. To my astonishment they had added couple of lines right at the bottom of the bill with fine prints indicating the new rates. When I called them about this the customer service was very persistent in saying we put it in the bill and they would not refund my money. Who reads their bills even the fine prints specially if its not any obvious place. It would have not cost them anything put the notice in obvious place or add another page to the bill they e-mail.
Moreover, a friend of mine had signed up for this service as well. They gave up on them as well, because Telehop was charging her extra on the bill for no reason each month. She also went through two months of frustration to get the long distance provider changed. By the way their rates are now more than Sprint and Bill rates now. Also they charge extra for getting the invoiced mailed to your home. I would never sign up with this or any of its affiliated companies ever. Big No to Telelop. Telehop sucks.