May 1, 2015
I am a Rogers customer.
After every call to customer service, I receive an email request to complete a survey. My reviews are usually positive. My last call to customer service did not resolve my problem, or answer my question, and my review was negative.
Within a week I received a phone call from 1-416-442-2800. I didn't answer the unknown number, but the caller left a message. It was someone from Rogers wanting to discuss my negative review.
This company is doing good. They care enough to follow up every phone call with a survey, and care enough to follow up every negative survey review with a phone call.
I checked "unknown" in the call type menu because there was no option in the list that stays I have an existing business relationship with this company and they were calling in response to my previous communication.