They asked for the one of my Software guys, he doesn't do IT - She asked to speak to the IT Manager. I told her I needed to more information before I could put her call through or take a message. She totally was unprepared and obviously under trained to respond. She asked to be transferred - when I said I needed a call back number in order to refer her to anyone in our company, she told me it was her company's policy not to give out their phone number. Red Flag I was looking for. After denying that she hung up. The poor girl was so badly trained I now feel a tiny remorse for being tough on her by putting her on the spot, but that's what I do.