Apr 29, 2014
I am on the DNC list...I have received several calls from this number which is Identified on the Caller ID as "Secure ID". No messages are ever left. I called the number back, receiving a recording to press a number to speak to customer service or another number to be removed from their contact list. I wanted to find more info about the company so I chose the Customer Service option...well, no agent came on the line...a recording requested that I leave a message.
Aren't THEY suppose to check numbers to make sure the numbers are not on their DNC list? A few days ago, I picked up the call and there was a long pause, as their system transferred me, I hung up...meaning these are computer generated calls...it shouldn't be difficult to merge the DNC list into their calling software.
The REAL problem is they identify themselves as "Secure ID" on the CID and that is not their real company name. So, for anyone who has a Secure ID fob from their company...it's deceptive, misleading and misrepresentative of another company's name.