Call multiple times, call also listed as private number.  They sound as though they are on drugs, very rude.  Disregard your request when they tell you not to call back

Whoever this is, they are extremely rude. I was scammed into buying a "vacation" from them, and they swindled me out of several hundred dollars. I had bought the trip, and then was told that I needed to book the vacation by a certain time; also, that they would not refund me the money. Needless to say, I learned my lesson.