Best report
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Jan 27, 2011
How to Complain
Filing a Do-Not-Call Complaint
In addition to complaints alleging violations of the national do-not-call list, you may also file a complaint against a telemarketer who is calling for a commercial purpose (e.g., not charitable organizations) IF:
The telemarketer calls before 8 AM or after 9 PM; OR
The telemarketer leaves a message, but fails to leave a phone number that you can call to sign up for their company specific do-not-call list; OR
You receive a telemarketing call from a company that you have previously requested not call you; OR
The telemarketing firm fails to identify itself; OR
You receive a pre-recorded commercial message from someone with whom you do not have an established business relationship and to whom you have not given permission to call you.
How to File a Complaint
You can file a complaint by e-mail (fccinfo@fcc.gov), telephone 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY, by fax to 1-866-418-0232, via our electronic complaint form at http://esupport.fcc.gov/complaints.htm, or mail. For the FCC to process your complaint you must either fill in the electronic form completely or otherwise indicate:
your name and address;
the home phone number where you received the solicitation;
identification of the individual or company whose products or services were being advertised or sold, and any phone numbers included in the call;
a description of the call;
any phone number provided to allow you to “opt-out” of future calls;
whether you or anyone else in your household gave the caller express prior permission to call;
whether you have an EBR with the caller (specifically, whether you or anyone else in your household made any purchases of property, goods, or services from the company that called, or made any inquiry or filed an application with the company prior to receiving the call).
If mailing a complaint, send it to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554
Consumer Private Right of Action
In addition to filing a complaint with the FCC, consumers may explore the possibility of filing an action in a state court.
For general information, you may contact the FCC’s Consumer & Governmental Affairs Bureau in the following ways:
Via Internet at www.fcc.gov/cgb
Consumer Center, Voice: 1-888-CALL-FCC (1-888-225-5322) and
TTY: 1-888-TELL-FCC (1-888-835-5322)
For this or any other consumer publication in an alternative format (electronic ASCII text, Braille, large print, or audio) please write or call us at the address or phone number below, or send an e-mail to FCC504@fcc.gov
Filing a Do-Not-Call Complaint
In addition to complaints alleging violations of the national do-not-call list, you may also file a complaint against a telemarketer who is calling for a commercial purpose (e.g., not charitable organizations) IF:
The telemarketer calls before 8 AM or after 9 PM; OR
The telemarketer leaves a message, but fails to leave a phone number that you can call to sign up for their company specific do-not-call list; OR
You receive a telemarketing call from a company that you have previously requested not call you; OR
The telemarketing firm fails to identify itself; OR
You receive a pre-recorded commercial message from someone with whom you do not have an established business relationship and to whom you have not given permission to call you.
How to File a Complaint
You can file a complaint by e-mail (fccinfo@fcc.gov), telephone 1-888-CALL-FCC (1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY, by fax to 1-866-418-0232, via our electronic complaint form at http://esupport.fcc.gov/complaints.htm, or mail. For the FCC to process your complaint you must either fill in the electronic form completely or otherwise indicate:
your name and address;
the home phone number where you received the solicitation;
identification of the individual or company whose products or services were being advertised or sold, and any phone numbers included in the call;
a description of the call;
any phone number provided to allow you to “opt-out” of future calls;
whether you or anyone else in your household gave the caller express prior permission to call;
whether you have an EBR with the caller (specifically, whether you or anyone else in your household made any purchases of property, goods, or services from the company that called, or made any inquiry or filed an application with the company prior to receiving the call).
If mailing a complaint, send it to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, SW
Washington, DC 20554
Consumer Private Right of Action
In addition to filing a complaint with the FCC, consumers may explore the possibility of filing an action in a state court.
For general information, you may contact the FCC’s Consumer & Governmental Affairs Bureau in the following ways:
Via Internet at www.fcc.gov/cgb
Consumer Center, Voice: 1-888-CALL-FCC (1-888-225-5322) and
TTY: 1-888-TELL-FCC (1-888-835-5322)
For this or any other consumer publication in an alternative format (electronic ASCII text, Braille, large print, or audio) please write or call us at the address or phone number below, or send an e-mail to FCC504@fcc.gov