Feb 1, 2011
This call was from Credit Services who said they were calling on behalf of my Chase credit card services to lower my interest rate on my card. I was very leery and expressed my concern, but was assured they were legitimate because they would not ask for the security code on my card. After I provided the required information and "met the requirements to be eligable for the rate reduction," I was told that a "financial advisor" would call me back to lower my rates. I became very alarmed and called my credit company and was told this was a service offered that was not afiliated at all with my company. The "financial advisor" called me back. When I said to him, "You are not afiliated with my credit card," he interupted me in a raised voice and said, "why do you say that?" As soon as I said that I contacted my credit card company to verify who had contacted me, he again interupted and said, "You didn't cancel the card did you? Did they issue you a new card?!" When I said no I hadn't canceled yet and why was he upset about it, he replied, "because we told you we would call YOU back. You didn't need to call them." I said I called because I was concerned and he said, "you should have been concerned before you gave us any information. We are already charging your card $900.00!" Now I was very upset and said "Why are you charging me and I didn't authorize any charges." He said it was the fee to lower the interest rate on my card. I said I hadn't agreed to any fee and asked him to stop yelling. He hung up on me. I called my credit card company and had my card closed immediatly.