Jan 20, 2015
I answered a call from this number saying my name as the greeting. He confirmed my name and said he was from National Dealer Services and that they had sent a number of warnings to my home address and this was a final courtesy call to extend the warranty on my vehicle if I could tell him the mileage we could proceed. I asked to have his number (even though it had shown up on caller ID) so my husband could call him back with that information. He then proceeded to yell at me that this was my last chance this was a call as a COURTESY to me, but they were closing the file if I hang up the phone. I apologized that I didn't have the information that they were seeking but that my husband did and if only they could give me their call back number, we could proceed. He again yelled telling me that he didn't have to call, because they had sent me warnings to my home address and this was only a courtesy call saying they were closing the file. He asked if he could connect me with an agent even though I didn't have the information on the mileage. I said sure. The agent then repeated that I needed the mileage to proceed. I repeated that my husband had the information on that car, not me. He hung up on me.