Sep 14, 2012
i moved from DeKalb County to California. I got a letter from ARSS about a year later saying I owed this enormous bill to DeKalb County Watershed. A pipe had bursted in front of the place I was renting the day after i moved out. the watershed didn't contact me, they sent a $938 bill directly to ARSS. they wouldn't tell me anything about my account--said i had to go thru ARSS. i had to pay half of the bill for ARSS to even look the details of the account and investigate the claim from DeKalb County Watershed. after the headache of proving to them that it was THEIR (the watershed) pipes that busted (not the property owner's responsibility), it was determined i was owed a refund. i paid half of the $938 bill in February 2012. As of May, they had not processed the payment to DeKalb County Watershed--not one cent of it. I filed a complaint with BBB (and called ARSS everyday about sending my money back). Mr./Ms. Huston are aliases. The rep I talked to slipped and told me his real name, Lyn McPier. Anyways, they FINALLY sent the $$ to DeKalb county watershed in JULY! a whole 5 months later!! The Watershed, thankfully, called me and told me they owed a refund to me. They sent it out--to the wrong address (smh). I called after a couple of weeks had passed by--the check had came back to them--but no one called to tell me that. Anyways, they resent the refund check to me and the account is FINALLY closed out as of mid-August. But wouldn't you know, today, i saw a missed call from ARSS (i know their number very well smh again). I called back to see what the problem is. The girl answered "ARSS may i help you". I responded, "yes, i missed your call and i'm returning it." she hung up on me. i called back (just in case the call was "dropped" by accident), she picked the phone up and just hung up again. I waited 10 minutes, called back, she answered "ARSS", giggled, and hung up.
NOW i'm ready to file harassment charges against these [***]. btw, the BBB said my complaint was completed--the currently have an A- rating with BBB. absolutely ridiculous! they are a company for sure, but they have no policy in place to provide refunds IN CASE they have a bogus claim from the company who reported you to them. they have nothing in place to rectify the issue for the consumer---when the consumer proves to be right.