Best report
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Sep 30, 2008
On 9.29.08 we received five calls from this business trying to sell us a security system. The telemarketer was asking for the owner by name. On the third call I spoke with them. Explained that my husband and I were the owners. That we had a security system that was meeting our needs and to please remove us from their list. That day we received two additional calls the last of the five was handled by my husband who again told the representative that we did not need their service and asked the representative to remove us from their list. Today - 9/30/08 we received another call. My employee asked to speak with a manager. He explained that his reps were trained to not take no for an answer and that they must speak with the business owner. I explained that we had asked twice yesterday to have our name removed. He agreed. I went on the web site and found the company owner. I called Andrew Robinson at 360-694-5171. Told him that his employees were abusive. He told me that they could only speak with the owner since 60% of all theft is from either family or employees. I explained that it was abusive not to take the owner's or wife's request to remove us from their list. He repeated that they could only talk to the owner name on their list. I explained that my next call would be to the FCC because they were harassing us. He said call them and hung up on me. Their call centers are in Wisconsin and Iron Mountain. Even though we are a business and many of the FCC rules do not apply to us, this is poor business, incredibly poor etiquette and poor judgement.