Best report
ϟ
Mar 2, 2013
My mother received a call today from Johnny at Virtual PC Secure who told her that her computer was infected with viruses and that he could fix her computer for her. She is older and not familiar with computers. She gave him access to "help" her fix the problem. He installed a program called Advanced WindowsCare Personal 2.6.0 2.6.0. Once he showed her all of the "viruses", he put a payment screen on the computer to let her pick a protection plan for the future. This finally started the warning bells in her head. She told him to stop everything and give her a phone number to call him when I got home. After talking with some friends, I did the following:
Unplug internet cord
Called ISP (Time Warner) and asked them to change or reset my IP Address
Checked all Programs to see what was installed.
Removed all suspicous programs
Restored to a few days earlier
My friend will be checking my computer out futher tomorrow to make sure a keystroke program was not installed. Luckily she did not give out any account information. I will be filing a complaint with internet security office, my local department of justice consumer protection as well as with the local FBI office.
Unplug internet cord
Called ISP (Time Warner) and asked them to change or reset my IP Address
Checked all Programs to see what was installed.
Removed all suspicous programs
Restored to a few days earlier
My friend will be checking my computer out futher tomorrow to make sure a keystroke program was not installed. Luckily she did not give out any account information. I will be filing a complaint with internet security office, my local department of justice consumer protection as well as with the local FBI office.