May 14, 2015
Received a voicemail while I was at work. When I checked it, the message was so garbled, I could barely tell why they were calling. All they said was that they were calling regarding a subpoena to appear in court, and to return their call. Very confused, I did so. I got bounced around before being transferred to the woman "Darlene Waters" that called me. She said my account had been transferred to Finalization and she would transfer me there. (Without ever saying what the account was for) Upon being transferred, I was told that my account was being sent out in the morning. I finally was told that it was for an overdrafted account with US bank from 2010. I had paid this debt (which I didn't believe I owed at that time either, but paid to get debtors to stop harassing me, and so I could open a checking account somewhere else) in 2013. I'm certain I paid it, since I wouldn't have been able to open a checking account without doing so. When I asked what sent out meant, they said it would be transferred to court for judgment for garnishment of wages. When I stated I had already paid it, they asked me if the account number I paid on had 2444 in it. I said I didn't know the account number. I was told to call them back once I had proof of payment. (Although he refused to tell me how much longer he would be there)
I verified that it has been paid, and returned their call. I told them I had proof it was paid, and he asked what the account number was. I asked him what the account number they had listed was, and asked why I had never received mail correspondence of this debt. I was then placed on hold. When they came back to the phone, they said "how can I help you?" I said I didn't know, they were the ones who had placed me on hold. I asked again for the account number, and was told the file was in the office of Mrs Waters, who had "just left" I asked how they had had my information when I spoke with them earlier, and they knew I would be calling back. They stated again that the file was in her office, and I would have to call back in the morning. When I asked how they got the debt, they said they got it from the bank (not true) then quickly told me to fax my proof of payment over to them at the phone number I called, and that it would go directly to that person's email. I asked how that was possible when the number I called was automated and I had to be transferred, and he said "that's just how it works" and hung up on me.