Dec 18, 2013
I got that call today as well. "Frank Martin" ID #1912 calling from Microsoft Technical Lab about the problem reports your computer sent in today. "You have a virus that will delete photos and more and I've been assigned to help you fix your computer". I asked who he was again, and he said Frank Martin from Technical Lab. I looked up the phone number above which my call came in on as well with caller ID from Palo, IA. I asked for his street address and he said he was actually based in the Phillipines. He wanted me to open a Run box on my computer and open a command prompt. I said I was having a problem with his credentials. He responded that if I was skeptical, I could fix the problem myself and hung up. Doesn't sound like something Microsoft would support or do to me :-) Now if he'd asked for my credit card, maybe it would have been legit Microsoft, haha.