This phone number is from The CBE group which is a collection agency who acts on the behalf of the U.S. Department of Education to collect student loans that have gone into default. My fiance' is currently making payments to them to get caught up on a student loan he owes on. At first we thought that they were an independet agency trying to collect personal information by using the DOE as a front but they are legit and can be very agressive and sometimes rude when trying to conduct their business. Bottom line is if they have been employed by the DOE to collect a student loan from you then that means your loan is in default and they have the authority to garnish your wages if you don't cooperate or continue to ignore their calls. I know because it almost happened to us. No one like bill collectors but the best option you have is to work out a paymemt arrangment with them to avoid having a huge chunk or your check being garnished.