I keep getting calls from this company which says it's Precision RX specialty solutions about coordinating the delivery of my order, but I haven't ordered anything. They also know my name, which kind of weirds me out.  When I called the number back to see what was going on, I was on hold for 10 minutes.

I get a call every day about my order and I haven't ordered anything. They know my name as well.

PrecisionRx Specialty Solutions is a specialty pharmacy, which distributes high-end, costly pharmaceutical medications.  If they have your name and telephone number, I'm guessing they got it from your physician (or possibly even your insurance company).  Typically, the doctor or insurance company sends a "referral" to PrecisionRx, and then PRxSS contacts you to talk about your medication and schedule delivery for you.  

When they say they're calling about your "order", it doesn't mean you've already placed an order with them.  They are calling to proactively schedule delivery of a medication you have been prescribed by your doctor.

The call center is very, very busy.  Unfortunately, it may be necessary to remain on hold for a few minutes when you call.

Am I to understand that they can get us better prices on these costly pharmaceuticals?  I'm a cancer survivor and my prescrpts are extremely costly but I have never inquired about purchasing them from anywhere except the local pharmacy.  But, I did call in a Rx refill this morning for one med that costs me over $300/month.  Then, magically these people call about my "order"?  Sounds very fishy.
I hate sales calls and I hate the idea of someone out there knowing anything about my medical profile without my giving it to them.

To whom has written this,

I personally understand your frustration, from personal knowledge.  I am an employee at this company and what this person has described is a classic day for precision rx.  The company is in such a shamble.  If I were a patient, I would not use this pharmacy.  A lot of the pharmacist don't know their a$$ between their face.  They are mostly young and come from out of school.  The pharmacy techs that you may run into are as clueless as a deer.  Knowing first hand and what I see everyday I sympathize with the patients.

All of the departments are seperate and they fight over who is going to do what.  The buck is passed so much around there that nobody is held for accountability.  Patients are told one thing when in reality it is not true.  

Billing is the worse department in that whole billing because half of them do not know how to read.  They drag their feet on everything and patients do not get statements like they are supposed to.  Not only that this person is telling the truth Arlene does work at PRXSS.  If you have a complaint then I say you should go ahead and file it big time with the pharmacy board.  

The company hires the most illiterate personnel daily.  Micro management is not their thing.  I can go on and on about the companies but for all patients please run for the hills.


Signed a current employee