I purchased their plan with the understanding that i could cancel within 30 days with a full refund. They used HIGH pressure methods to sell their product and I could only get the "deal" of a lifetime if I agreed to purchase the warranty while on the phone with them. After doing some research through the BBB I found out what type of company they were. I called to cancel my policy and the woman I spoke with was VERY rude and ignorant. I did get all of my money back but I recommend that no one buy their service plan.