I agree with Susan; the satisfaction call was annoying because I was getting much needed information from Customer Service.  I think that their Customer Service is great; but the Satisfaction verification call has very poor timing....They need much better timing.  Should we all let Customer Service know that????  But I will admit that I did like the fact that I received an e-mail and looked at it, and it was after 10pm; and was able to call Customer Service, and was able to talk to them, at that hour.  Didn't have to wait till the next day, and had a really great gal...quit knowledgeable and until I got the recall from the annoying Satisfaction verification number, and another strange/funny  thing was that the call was coming from Michigan, and the gal I talked to was in Tennessee......Go figure.... But all and all, I guess that I can say that all is going well, and I will really know when I receive the order, which is a Christmas present for my boyfriend.