This is definitely a scam that has taken me an embarrassingly long time to figure out. The problem is that they sound somewhat official and were attempting to reach another person named Gerald, who they seem to have a lot of personal info on.  Ever since receiving this new phone # a few months ago from Verizon, they have called anywhere from 1-4 times a week, leaving voicemail about "Gerald's" supposed "Reach Out Wireless Account" or some government assistance program and so on.  Both my husband and I have explained to the thick-Indian-accented persons (from Detroit area code!?) that they are calling the wrong person, quit calling us, this is a new phone number, etc., all to no avail.  It is ridiculous.  Now, realizing it is some sort of scam, I found this site in attempt to find who the caller is and report them to some type of authority...ooooh, this sort of thing really pisses me off!