in 2010 Synovate was paid over 38.5 MILLION dollars to conduct various survey services - this is absolutely insane!  governmentcontractswon.com provides access to all related contract data.  Why DoD is wasting FY Funding on outside companies to conduct patient satisfaction surveys instead of utilizing service members in the Customer Relations Job Series is beyond me.  Fraud, Waste and Abuse 38.5 + times, if you ask me.  If MEDCOM is that concerned about the services provided they need to take the initiative to have open forum discussions with the patients, and it would be FREE!  then they could allocate the 38.5 million dollars to the Morale, Welfare and Recreation funding campaigns and actually contribute to the morale of the military family. Unforgivable.