Feb 6, 2008
After receiving several calls, with no message, I answered the phone.
Synovate was surveying the customer service calls made by Smith Barney-Citi Group. Although I told the "Foreign accented" caller that Smith Barney called me to tell me that by moving my account out of my state to their national headquarters 900 miles away was a good idea, all I got was a canned set of questions asking about how long I had to wait on hold to speak to a Smith Barney Representitive etc.
The worker refused to listen to me when a question had no meaning or relevance to the call made to me by Smith Barney.
I suggest that you hang up on your surveyer if you receive a call.