I call the number back and it says to press 2 for english and then says to put in your account number.... I have no clue who it is or what it is but you can't call it back without your card number....lol... as if anyone is going to put in their card number....glad i found this because I was aggrivated to death trying to figure it out, it's definately a scam....it is a cell phone sprint issues in Charleston, WV....that much I looked up....and could find...no luck on names without paying though and I'm not wasting my money on it!!