Junk call

Just called BofA and they gave me this number, but internally transferred me.

Actually they gave me the 888-231-6262 that the 302 number told me to call.

So I was called from an unavailable number, and the vm told me to call 1 866 518 1695.  I called them and, after multiple attempts to verify my identity (I apparently didn't have the right password), I received a call from 302 458 0973, which I picked up. After I was on hold for 15 minutes (I had asked for a manager) I was called AGAIN from an unavailable number.  I upgraded to a manager and I asked him to provide any proof that he was who he was, and he pretty much said he couldn't.  I then called the number on the back of my card, and the people at BofA verified that I did in fact talk to someone from BofA.

So, YES my 302 caller WAS legit...but it's SO STUPID that they can't verify themselves when they tell you to call...esp re a fraud / change in personal info situation. It's been 45 minutes since the situation started and I'm still typing this.

Close - it's fraud. Or at least it was fraud in my case. and the # is actually legit - you can make them verify it by asking them about how you have used your card. If they're legit, they'll tell you the last charge, etc. (see my post below)