Jan 23, 2008
I sent my email to the email I listed in my above comments and this was the response I received from Nancy-- Apparently they do work!
******************************
I’m in receipt of your correspondence regarding a wrong phone number. I have reviewed this complaint and the phone number associated with your business, I can offer a sufficient explanation. The phone number was provided to us by our client as the contact information for the account. It is apparent they provided the wrong phone number. I have removed your phone number from the system immediately. I apologize for any inconvenience this matter may have caused. I can assure you that it is not within our policy to harass consumers. You will no longer be receiving phone calls from Universal Fidelity LP.
I have also forwarded your complaint to our operations managers so they can address their employees’ phone recordings. I assure you that we are working hard to correct such issues.
Should you have any questions regarding the resolution to this complaint, please feel free to contact me. Again, I apologize for your convenience. I do understand your frustration.
Sincerely,
Nancy Rodriguez
Legal Assistant
Universal Fidelity LP