Dec 11, 2010
i worked for zones.. this is the skinny that will put everything into perspective. they model their business after cdw because some of executive staff used to work there. they have similar but far more aggressive requirements: 3.5 hrs of talk time and 80+ dials (in other words they are expected to have logged 3.5 hrs on the phone total per day and dialed numbers 80 times a day). they are only given a limited amount of leads (thats what you customers are to them.. leads) to call and the telemarketers calling you already know which ones are dead from the beginning. that is why you are called every day, because if they dont call you they can get fired for not hitting their 80 dials or 3.5 hrs of talk time. when i was there, i heard sr. management refer to the movie boiler room on several occasions and they expected us to use it as a road map to success. that should be a red flag right there. truth of the matter is, zones uses the same exact distributors as cdw, insight, pcmall and others and only has 2 of their own warehouses. what that means to you is that their prices are no better than the competition to start out with. if they beat cdw or anyone else, its because the poor account executive who is trying to get your business so he doesn't get fired or harassed by his immature sales manager will go under water with his pricing to get your business.
none of the account executives make any kind of real money because there is so much overhead. 1. they are resellers of resellers of resellers so their margin is very very narrow as it is. 2. they get paid 7% of whatever profit margin the make, not 7% of the total price of the product, 7% of the margin. If they sell you 500 licenses of Microsoft for 100k, they get $1k profit. out of that 1k they get paid $70. most account executives consider that doing well.
most of your account executives are exactly like people say on the board. they are friendly, want to do everything for the customer, and want lasting relationships. but the management of this company is soo [***] backwards they hold the account executive back from doing so, sometimes on purpose.