they are fishing for info ~ credit card sales company but don't sign with them - they are not honest and you will end up having to pay way more $$ to get out of the contract than other companies charge. Mark got ppl I know, one was talked into changing his machine and my friend got in a SECOND contract which took months to get corrected - dozens of phone transfers and b.s. all the way around. then they finally voided the first contract, making start date almost a year later (on a 3 yr contract) and it cost over $600. to get out of it after two years, plus almost $40. to sent the machine back so they did not charge another 860. for a machine not worth $50. (and supposedly FREE according to Mark). do your homework and pick a reputable company - say from YOUR CREDIT UNION!