Mar 1, 2016
Call came in on Tuesday March 1, 2016 at 8:10 AM.
This is the old Microsoft Technical Support under a new name, Windows Technical Department. They have the serial number of my copy of Windows and it is assigned to them. They will direct me in fixing this problem myself. Uh, no, I'm not breaching my firewall. Thank you.
Be nice, but tell them nothing. This is an identity theft ring. The FTC recently shut down the Microsoft Technical Support we all know and love. This may or may not be the same people, in whole or in part. It does seem to be the same scam.