Apr 10, 2013
4/8/13 215-394-1993
Recorded message said to press 5 to speak to a live rep. I did and got Barbara operator #1606, and she said she worked at a call center for a company called LIVE VOICE. She wanted my electric account number so she could save me money. I told her her call was illegal because I was on the Do Not Call list and she said it was not illegal for her to call me because it was a call from the government! I informed her that she was NOT from the "government". When I informed her that I would be filing a complaint she hung up on me. I receive these calls every day ("Help Desk" on caller ID) but they are always different phone numbers.
4/10/13 11:45am 215-394-1993
I keep receiving calls from this company asking for my electricity bill account number. The operator (in this case identified as Tammy #1525, again from LIVE VOICE) does NOT know the name of my electric company, yet insists they are required by the government to call and offer to find a lower electric rate for me. I told her I was on the DO NOT CALL LIST and she said that they could call me because they were providing a SERVICE and not SELLING something. I told her I wanted my number removed from their list, and that I was filing a complaint and she hung up on me.
4/10/13 2:34pm 347-502-2585
this time it was Nicole #1295 and she also said she was from LIVE VOICE. When I started to ask her to please remove me from their call list, I got as far as "this is the third..." and she screamed "I"m only doing my job" and hung up on me.
I then called PP&L and I was told they have NO CONNECTION to this company, and not to give them my account number unless I want to switch my electric supplier. They gave me the phone number of the PUC to file a complaint.