Yesterday(Wed)I received a tel call from a guy who called himself Michael, informing me I had probs with my computer, mentioned XP Pro, a virus and microsoft. He asked if my computer was on, when I said no, he requested that I turn it, again I said no.  He was very persistent and asked if he could arrange a time with me when my computer would be turned on. By now I was getting fed up with him so told him no, that I was going to check up on him.  I asked him again what company he was from and he said fix on click and gave me the website address  www.fixonclick.com along with his telephone number 0208-099-0390 as I live in the UK but your Search Phone Number would not recognise it so I entered it without the zero and it has put a 1 in front of it. He stressed I should ask for Michael when I rang.

I have no intention of ringing him nor do I appreciate calls like this. Thankfully, I had my wits about me when he rang, someone else may have done as he asked, goodness knows what would have happened to their computer.

This merchant is tech support fly by night shop in Kolkata in India scamming customers from US/UK by calling them and saying they are calling from Microsoft and there is a virus in customer's PC and to clean it, they charge customers on their credit cards. Later customer realized that this is a scam and calls for refunds. We only came to know when UK consumer protection agency called us about this company who was using our US company's name to call along with Microsoft to scam. Please see http://whocallsme.com/Phone-Number.aspx/02080990390 for more info. All of their transactions became liability to us since their account was never allowed for phone transactions and we had to terminate their account, refund to their customers as per our agreement with our acquirers. We have filed a criminal legal action against this group.

Mr. Kaushal Kumar and Mansha.

Director

Secure Tech Support Pvt. Ltd.

+91-983-029-9476 (Mobile)

+91-33-4004-4761

+1-267-344-1404

+44-208-099-0390

Please note the UK number is also on the complaints from the whocallme link. We had asked this merchant various times to submit proof of invoices, audio recording, access logs from customers which they were never able to submit. Thereby their agreement had been terminated and money held by the bank for customer refunds. We are pursing these scumbags in UK, India and US courts for several violations.

The complaint you see below is also filed by same group.

I had a strange phonecall from "Fixonclick"

A computer technician who in the begining made out that their was connected with Microsoft and were fixing infected computer on their behalf.  He said that he obtained our contact details from our records.  I asked how our computer could be infected since we used Norton and another piece of software.  He said that Norton was continually playing catch up with the virius creators.  He said that our computer was going slow because of an infection.  He told me to turn on one of our computers and then guided me through a search which showed error messages and warnings.  He then said that another technician would like to access my computer to fix the issues.

I became suspicious and asked my daughter to do a search for their company on another computer.  She found your site and at that point I stopped the computer interaction.  The technician had loaded a programme which scanned my computer for potential hazards.  It was not from Microsoft and was just another one of these run of the mill programmes.  It showed me that there were issues with registry etc that needed sorting.  He wanted to charge me nearly £200 to look after our computers for one year.

I questioned him about their relationship with Microsoft and eventually he said that they were only endorsed by Microsoft to sell their products.  I asked him what their company registration number and London address was and he passed me onto his supervisor saying that they were not allowed to give out that information.  He said the telephone call was being recorded.  I asked him why I was not made aware of it, since by law they had to inform me of this.

I questioned the supervisor about misrepresentation and not passing on information that by law they should etc.  he became very evasive and said that I had their web address and phone number, that should suffice.  I told him that I would be pursuing this with trading standards etc.

i got a similiar call but theses guys did a fabulous work. my computer was extremely slow and it was in a pathetic condition but ater the diagnosis they explained me every thing and gave reasons for the problem which was quit appealing. after they extended support to my computer it work faster and secured. its very impressive

You are retarded.