Jul 19, 2013
A friend of mine was having repeated system crashes with the screen going black. He also received a call from a person with a heavy Indian accent stating the same thing - that they were calling from MS technical support and had received error reports from his computer. They then told him that his free 1 year Windows security had expired but that if he renewed it they could clean the system. They gave him this phone number 206-395-3053, which is a Seattle exchange, to call back with credit card information. They then sold him a 2 yr "Windows protection package" for $199. Prior to walking him through the "repair" they had him download AMMYY which is a third party remote access program and proceeded to show him all the corrupted files. I told him to call MS who told him that they do not proactively contact customers who are sending error messages, and that if they remotely access a computer it is only through a secure MS site. Obviously the scammer planted a virus that caused the crashes. The fact that the phone number was in the MS area code, coupled with them telling my friend exactly what kind of problems he was having, made them seem legit. The bottom line is that he had to pay MS $99 to remotely access and clean his computer. So, as the original poster said...BS RUN AWAY!!!