Feb 25, 2014
Reporting to ACA International, the industry lobby group fighting every day to justify bad collector behavior, is like complaining to a den of wolves when your chicken coop is raided. One should take complaints to outside authorities like the CFPB, FTC, and attorneys general. But realistically if your own rights are violated, you need to win back your dignity and a few grand in court, using the right of action granted by the FDCPA.
FDCPA § 1692k. Civil liability
http://www.law.cornell.edu/uscode/text/15/1692k