Feb 9, 2010
Also, regarding asking for information they ought to already have - you're right, they do indeed have that information. It's the same two-edged sword you come across with identity theft scares. They have the info already, but since medco deals with private medical information (which is just about the most closely guarded category of information in the US), YOUR identity has to be verified before the conversation starts. The IRS does the same thing if you ever call them - they probably know more about you than you know yourself, but they can't start talking about your tax records and financial information until they make sure you're the right person, by asking your birthdate, SSN, etc.