Jun 29, 2010
Privacy laws do not preclude them from leaving messages on answering machines. All those laws are for is to keep them form releasing sensitive information without your permission. They would be just fine, legally, and so much more customer friendly if they would leave a message saying something like, "This is Medco calling for XXX XXX. Please have XXX XXX call us back at xxx-xxx-xxxx." That does not release any sensitive information, and lets the called know who is calling. Also, someone who receives such a message and knows who Medco is, would be more likely to call them back either to talk to them or to let them know that they are calling a wrong number. But, not leaving a message ensures that they do not get an answer or a call back from the majority of people.