Feb 26, 2011
Yup, Medco. It's the same story here. They just don't stop. They have been asked nicely not to call - then, they were politely told "no, thanks, don't call us, we'll call you" - then, they were told quite firmly, "Don't call this number". They still called. I just called Medco and immediately asked to speak to a high-up manager, not just the floor supervisor (they are in a call centre, just like other telemarketers). I also told the CSR who answered the phone exactly what it was that I wanted. He said that he could help me with that and that we didn't need to involve supervisors (call-centre supervisors are under a lot of pressure and aren't always nice to the employee). He removed my number AND my husband's number without further delay. This will be processed within the next 72 hours. It's a shame that I had to get nasty with them to actually get this to happen. We'll see if it works, though.
Medco can often by-pass the government Do Not Call list by offering subscription benefits through your employer. Then, it's not really the same thing. You have to "opt out", because regular complaining won't work.