May 27, 2015
I cannot remember the womans name that called but she asked to speak to my boss by a name that he doesn't use. It is his name but not what he goes by. I asked for her name and she gave me a first name only (I don't know about you guys but when my name is asked and this is business, I give my full name and give you the company I am with and as a bonus, I tell you why I'm calling) then I asked for the company she was with and she tells me Horizon. So then I ask what the call is pertaining to and she didn't answer so I asked if my boss was expecting her call. Her reply was "Well I hope so!".... Ummmm My reply was "Ma'am, is this a sales call?" Her reply "No, I just sent him a book" My reply "I'm sorry ma'am, he does not accept sales calls, please do not call back." With attitude I get "This is not a sales call, who is this? What is your name? You don't know your name?" So I just hung up.
She calls back.... This time my boss now knows about her so he decided to answer the phone. She was MAD and was complaining about how rude I was to her. My boss basically said ok ma'am, I understand what you are saying about my secretary but what exactly are you calling for and who are you with? She then said she was with Horizon Blue Cross Blue Shield and she was sending a claim. All while still complaining about me. When he asked who the claim was for, she told him that if he would have taken the call earlier, she would have given him that information. It was just ridiculous!
So she never gave anyone any information other that she is with Horizon Blue Cross Blue Shield, she sent a book on the first call and a claim on the second call, and I am rude.