Feb 11, 2014
I have been in contact with Vonage customer service twice today.
I had never had a problem with such marketing calls as this or any others for that matter, since being a Vonage customer for at least six years until this last week.
My experience has been that Vonage is very responsive to complaints. This is the reason I like Vonage, they will get back to you if there is an issue they are aware of. In this case it was the same day. Okay here goes, the representative told me that there have been problems with the marketing department which will be resolved. Also the auto prompt system is undergoing maintenance.
If you will contact them at (Be nice, they are sincere.) (866) 243-4357 and let them know that you are being bugged by their system it will help you and them resolve the problem. I know that, sometimes marketing and the central organization of businesses can get diverged in focus and potential customers who get offended does not help business.
Hope this helps.