Jan 2, 2013
Total scam. They are not from Microsoft and are criminals trying to gain remote access to your computer. Once you grant them access they will install a piece of malware that will totally lock up your computer then charge you to remove it and/or malware that will report your userids, passwords, bank info, credit card numbers, etc to their server for identity theft purposes. NEVER let them access your computer. No version of Windows reports errors to Microsoft or anyone else and Microsoft never calls people cold. There is information on Microsoft's Website about this scam or search on Microsoft Tech Support Scam on the internet.